Customers of the UK’s largest tour operator, Crystal Ski, can this winter receive an essential ‘information pack’, including downloadable piste maps and details of rep services available in the resort, ready for their mobile phone.

Crystal Ski is replacing the traditional printed pack with an online pack which allows customers to access essential resort information up to nine days before departure from their PC or web-enabled iphone, BlackBerry and other devices.

The information pack includes personalised ‘first 24 hour guide’ with details of local airport, transfers, check-in details, ski escorting, childcare service; names and 24/7 contact details of the in-resort team; daily snow reports, piste condition, weather and temperature; live web-camera images; downloadable piste and resort maps; puzzles and games; information for families and first time skiers/boarders ; resort facilities, après-ski venues, restaurants and bars, events and other winter sport activities available in resort and an opportunity to speak to in-resort team before departure and questions answered.

Crystal Ski has also set up a partnership with Travel Buddy to communicate by text messages with their customers while in resort. Receiving text messages through Travel Buddy will be absolutely free. If an incident occurs in a ski resort or a flight is delayed due to heavy snowfall, the Crystal Travel Buddy can provide free text messages with guidance and advice.

Try for yourself by entering your booking reference at crystalski i-Pack.